Broke a Dress

[Strumpet]

Soo, ladies, I feel a little silly, but I was wondering if I could get a bit of advice.
I bought this dress online and unfortunately, the invisible zipper was not sewn in properly, or something, because I couldn't get it to zip up all the way, and when I tried to get back out of the dress I couldn't. I ended up having to literally rip the stitches that attached the zipper to the fabric.
It's a shame because it really is a beautiful dress.
Do you think it's possible to get it tailor-repaired? It would just need a replacement with a new invisible zipper.
Or should I send it back? Can I send it back or can I not send back something this damaged?
I would love any advice you can throw at me. Thanks!

 

[DollyAmbition]

Hello,

It doesn't hurt to try asking the company if they will accept it OR you could just try sending it back to them as 9 out of 10 times they won't look closely at it anyway. I guess it depends on what country the company is in because at least the US is pretty good with returns. They would generally rather have a satisfied customer who will return than fuss over details. Personally I've bought a dress for REALLY cheap BECAUSE it had a broken invisible zipper since I sew. I replaced the zipper then THE NEW ZIPPER broke! Since the dress had some stretch I just sewed the seam and slip it on. I hate hate hate invisible zippers! It's easy to put a new zipper- you could call around first and ask how much and pick the place that rips you off the least if you don't want to try sending it back. Good luck!