I just placed my first order with NB, for my wife.
Before I ordered, I contacted Lucy directly, just to clarify a few things, and get some advice on setting up a system that is fully functional and meets the needs of me and my wife.
From what I've read around the forum here, she's the lady to talk to!
I see now just exactly why!
Lucy has been beyond helpful! Gone the extra mile, been patient with me, all the while we've dealt with a massive technical issue with my email... She's still managed to help adjust my order to create a more convenient setup, as well as saved me a few bucks along the way!
How could you ask for more!
She needs to start teaching training courses on how to treat customers!
If every mail order/ internet business had customer service like this... Well it would be a different world!
I do alot of Internet sales and purchases, I try my best to provide a similar level of service to my customers, but rarely am I able to order from other businesses with the level of confidence that I have in NB!
I'm new around here, so I'm not sure if she's just a CS rep, or is more vested in this company, but if she's just a payed employee, I hope she's well and fully appreciated!
Wow is all I can say!
If you'd like to show your gratitude, please feel free to comment, we can turn this into an appreciation thread for her!
Thank you Lucy!
Before I ordered, I contacted Lucy directly, just to clarify a few things, and get some advice on setting up a system that is fully functional and meets the needs of me and my wife.
From what I've read around the forum here, she's the lady to talk to!
I see now just exactly why!
Lucy has been beyond helpful! Gone the extra mile, been patient with me, all the while we've dealt with a massive technical issue with my email... She's still managed to help adjust my order to create a more convenient setup, as well as saved me a few bucks along the way!
How could you ask for more!
She needs to start teaching training courses on how to treat customers!
If every mail order/ internet business had customer service like this... Well it would be a different world!
I do alot of Internet sales and purchases, I try my best to provide a similar level of service to my customers, but rarely am I able to order from other businesses with the level of confidence that I have in NB!
I'm new around here, so I'm not sure if she's just a CS rep, or is more vested in this company, but if she's just a payed employee, I hope she's well and fully appreciated!
Wow is all I can say!
If you'd like to show your gratitude, please feel free to comment, we can turn this into an appreciation thread for her!
Thank you Lucy!
