New noogler: airlock question

[shirazmn]

Hi
I just got my noogle and I tried to use it today. I bought the contoured cups with airlock, manual pump, no gauge.
There are no instructions, so I just tried to understand how it works.
Am I right in thinking that when I pusk on the metal levers next to the valve, the tubes should pop off (with its connector attached) and the cup should keep the vacuum unaltered?
Right now, when I disconnect the tubes there is a huge loss of vacuum that doesn't get any better (so it's not temporary: air just flows until the cups detach).
Am I doing something wrong? The cups stay up if I keep the tubes connected.

Thank you for your help

 

[Tina A]

You are correct, the is how its supposed to work. Make sure the valves are turned all the way in and the O-ring gets compressed. Years back when I had some when they came, they weren’t all the way tightened. If they still continue to leak you may have to turn them out, put a little white Teflon tape, a little, on the threads in turn it back in to help with sealing the threads

 

[Tina A]

But do not overtighten and strip the threads!

 

[Claire Lou]

Thank you for this, I had the same issue and due to this thread I have now sorted the issue so a huge thank you

 

[GrowingSome]

I have the same problem, one side worse than the other and nothing works to fix it. I’ve emailed Lucy and got no response. I went back to my Bosom Beauty which has been plug-n-play from day 1. Part of me wonders how Noogleberry is still able to sell their product (based on my experience and comparison with the Bosom Beauty). Sorry be negative, but I feel like I sent almost $300 for nothing.